Terms of Service

Use of This Website

By accessing and using the Nellson Associates website, you agree to comply with these terms. This website is provided for informational purposes and to facilitate consulting engagements, community subscriptions, book sales, and contributions to the Nellson Associates Scholarship Fund.

Accounts

If you create an account, you are responsible for maintaining the security of your account credentials. You agree to provide accurate information and to notify us of any unauthorized access.

One-Time Purchases

Books and other one-time products are charged to your payment card immediately upon purchase. All sales are processed through Authorize.Net, our PCI-compliant payment processor. You will receive an email receipt at the address on file with your account.

Refunds: One-time purchases are eligible for a full refund within 14 days of purchase if you have not yet downloaded or accessed the digital product. To request a refund, contact us at contact@nellsonassociates.com with your transaction ID. Refunds will be returned to the original payment method within 5-10 business days.

Recurring Community Subscriptions

By subscribing to a community tier (Observer, Participant, or Insider), you authorize Nellson Associates and our payment processor (Authorize.Net) to charge your payment method on a recurring monthly basis at the rate displayed at checkout. Subscriptions automatically renew each month until cancelled.

Cancellation: You may cancel your subscription at any time from your account dashboard at Community Management. When you cancel, your subscription remains active through the end of the current billing period; no further charges will occur, and you will retain access to your tier benefits until the period ends.

Refunds on subscriptions: Monthly subscription charges are generally non-refundable once the billing period has begun, since access to the community is provided immediately. If you are charged in error or experience a service interruption that prevented access for a substantial portion of the billing period, contact us within 30 days of the charge for a prorated refund review.

Failed payments: If a recurring charge fails (insufficient funds, expired card, etc.), we will attempt to retry the charge for up to 7 days. If the payment cannot be collected, your subscription will be moved to a "past due" state and your tier benefits may be suspended until payment is resolved.

Price changes: We may change subscription prices with at least 30 days' notice. Price changes apply at your next billing period after the notice. Your continued use of the subscription after a price change constitutes acceptance of the new price.

Scholarship Fund

50% of every book purchase and 50% of every community subscription payment is allocated to the Nellson Associates Scholarship Fund, which provides consulting services at no cost to recipients selected at the discretion of Nellson Associates. Contributions to the fund are tracked per user, and annual contribution statements are available from your account dashboard.

Not a tax-deductible donation: Contributions to the Scholarship Fund are part of your purchase price for books and community memberships. They are not tax-deductible donations. Nellson Associates is not a registered 501(c)(3) charitable organization. The contribution statements we provide are for your records to show how your purchases support the fund — they are not tax receipts and should not be treated as such. If your tax situation requires advice, please consult a qualified tax professional.

Scholarship disbursements: Scholarship awards are made at the sole discretion of Nellson Associates based on need and fit. We make no guarantee about the timing, frequency, or recipient of scholarship awards. Aggregate fund statistics are displayed publicly on the Scholarship Fund dashboard.

Intellectual Property

All content on this website, including text, graphics, and logos, is the property of Nellson Associates and is protected by applicable intellectual property laws. The book "So, You Want To Be A Consultant" is the intellectual property of Robert L. Nellson and is provided for personal use only. Redistribution, resale, or republication is prohibited without written permission.

Limitation of Liability

Nellson Associates provides this website and its services on an "as is" basis. We make no warranties regarding the accuracy or completeness of the content, the results of consulting engagements, or the outcomes of community participation. Our total liability for any claim arising from your use of this website or any purchased product is limited to the amount you paid in the 12 months preceding the claim.

SMS & Text Message Program

If you opt in to receive SMS text messages from Nellson Associates by providing your mobile phone number and confirming the opt-in checkbox on our signup or profile page, you consent to receive transactional SMS messages from us related to your account and engagement. These may include login and verification codes, appointment reminders, engagement status updates, and replies to customer-service inquiries you initiate.

Message frequency: message frequency varies based on your activity and is typically no more than a few messages per week.

Message & data rates: message and data rates may apply. Nellson Associates does not charge you for SMS, but your mobile carrier may. Contact your carrier for details on your messaging and data plan.

Opt out at any time: you may stop SMS from us at any time by replying STOP to any message, or by removing or un-verifying your mobile number from your profile settings. After you reply STOP, you will receive one final confirmation message and no further SMS until you re-opt-in. Reply HELP for assistance or email contact@nellsonassociates.com.

No third-party sharing. Nellson Associates does not share, sell, or rent your mobile phone number or SMS opt-in status with any third party for marketing or promotional purposes, and does not share phone numbers or opt-in data with affiliates for their own marketing. Phone numbers are transmitted only to our SMS delivery provider (Azure Communication Services) solely to deliver the messages you requested. See our Privacy Policy for full details.

Carrier disclaimer: carriers are not liable for delayed or undelivered messages. SMS availability may vary by carrier and region.

Contact

For questions about these terms, refunds, or your subscription, contact us at contact@nellsonassociates.com.